FAQs

Do you ship outside of Canada?
Yes, we can ship packages to the U.S.A. but not internationally.

What are the shipping options?
We have ground and express options. If you prefer the ground, please select "Standard" (Canada) or  "Standard International" (US).

- SHIPPING POLICY -

Can I track my package?
We usually do not give you a tracking code. If you want to get it, please contact us with your full name and order number.

Do you have a pickup option from your warehouse?
Unfortunately, no. Our option is shipping only.

I ordered the wrong size. Can I exchange it?
Yes, we can exchange it within 30 days from the date of an online purchase and delivery date. If you want to exchange, please contact us first. Our customer service team will explain the process to you.

- RETURN & EXCHANGE POLICY -

Can I return it?
Yes, as the same exchange, we can accept returns within 30 days from the date of an online purchase and delivery date. Please contact us first before you send it back to us. Our customer service staff will tell you the return process.

- RETURN & EXCHANGE POLICY -

What are my payment options?
We have these methods below.
Cards: Visa, Mastercard, American Express, Discover, Diners Club, Interac
Wallets: Apple Pay, Google Pay
Other: PayPal, Shop Pay

Do you take CAD?
Unfortunately, no. We only take USD even if you're located in Canada.

Where are your stores located?
We don't have any Blue Industry stores, but our partner retail stores are located in Canada and the United States. Please find the store list here!

Do you have a size chart?
Yes, we do. Please find it form HERE.

If you have any other questions, please feel free to contact us!